How to assess the return on investment of your innovation efforts?

How do you assess the return on investment of your innovation efforts? While it is often assumed that innovation drives profit, in many companies that is not the case. There innovation is a cost center, that supports the organization’s learning. Instead of the revenue generator that is supposed to be the result of the organization’s […]

Innovation campaigns; The good, bad and ugly

Innovation campaigns are popular. They are an excellent way to get your organization engaged in innovation activities. The yield in numbers of ideas is typically very high. However, what happens thereafter? The good Engagement Innovation campaigns enable an entire organization, across multiple locations, to focus on a critical issue over a brief period. I don’t […]

New business development; missed opportunities and unnecessary expenses

Recently, I coached three participants of the New Business Development program at the Rotterdam School of Management. These participants worked respectively for an architecture, a law, and an IT firm. Three totally different professional service providers, yet their new business development challenges were remarkably similar. The business development function They all work for firms that […]

Disciplined innovation

Disciplined innovation may sound like an oxymoron, however, it is not. As Gary Pisano explains in the most recent Harvard Business Review – The Hard Truth about Innovative Cultures -, you need both. That makes creating a culture for innovation a difficult balancing act. The process can be messy, but it needs discipline and management. The […]

Time commitment as the scarcest resource

Professional service organizations (such as law firms, hospitals, and consultancies), are organizations whose primary asset is a highly educated professional workforce and whose outputs are intangible services encoded with complex knowledge. As a result, these organizations differ significantly from manufacturing firms in their organizational structures, employee composition, and decision-making processes.  The most valuable asset of […]

How a winning mindset can help you become a successful innovator

Jim Craig gave the key note at the 2018 PDMA conference. He was the goalie of the Miracle on Ice hockey team. They beat the Russians in the Olympics in 1980. His talk was inspiring. Getting to the top and winning a gold medal is a great accomplishment. Winning as an underdog is even more special. […]