Professional service organizations (such as law firms, hospitals, and consultancies), are organizations whose primary asset is a highly educated professional workforce and whose outputs are intangible services encoded with complex knowledge. As a result, these organizations differ significantly from manufacturing firms in their organizational structures, employee composition, and decision-making processes. The most valuable asset of […]
How do you integrate old and new business models and technologies into your existing services? In this blog, I discuss several options and compare these with how architects revamp old buildings.
Does it matter how often you launch a new service offering? The answer is yes, it matters. Recent research from Georgia State University shows that the pace, rhythm, and scope of new market introductions have a big impact on the market value of pharma companies. What does that tell service firms? Finding the perfect pace […]
What is innovation management? The easiest way to explain what innovation management is, is by stating what it is not: Leaving the future of your organization up to chance. Innovation management is the process to ensure you get where you want to be in the (near) future. That also explains why innovation management matters.
Lawyers, clinicians, engineers and other professionals have a few things in common. They are all smart, busy, and have super specialized jobs. What they also have in common is that their services need modernizing. That is, they need to incorporate new technologies and service models that clients have come to expect in the 21-st century. […]
Are you an innovator or innovation manager in a law firm, hospital, engineering firm, consultancy, accountancy, non-profit, government or other professional service organization? Looking for information that will help you to innovate successfully? We have created two pages full of resources for respectively innovators and innovation managers.