How service firms can outsmart tech companies

“How service firms outsmart tech companies” was the title of my TedX Tysons Talk. In today’s world of artificial intelligence tech companies are taking over many services. Yet, at the end of the day, when we are ill or have a serious legal or other problem, we still want a professional service provider – a […]

What managers can learn from helicopter parents

Helicopter parents mean well, they want to best for their kids. Meantime, their care is often suffocating from the child’s perspective. These children are deprived from the opportunity to try things themselves, to learn, and to fail. A counter movement promoting free-range parenting has emerged as a result. Parallels can be found in organizations, where […]

Has Digital Transformation always been about sifting data, strategy, and culture?

Last week, David Powell shared his concerns about my blog “Need new tactics”. He wondered whether the current hype is all that different. He shared with me his personal experience with digital transformation. Walk along through history and judge for yourself, has digital transformation always been just about sifting data?

Overconfidence as the biggest pitfall to innovation success and what to do about it

Overconfidence drives poor decisions. We humans, tend to focus on the evidence for outcomes that we believe and want to happen, while ignoring other possibilities. As a result, overconfidence is the biggest pitfall when it comes to bringing an innovative idea to practice. Now, research has shown an effective strategy to avoid overconfidence: focus on […]

Who is responsible for the future of your law firm?

The world is changing rapidly with regards to technology, security, international agreements, and national laws. So plenty of work out there to keep lawyers busy. However, that does not mean you can neglect the growth and future of your law firm. Who is going to make sure you stay on top and keep up with […]