Professional service organizations (such as law firms, hospitals, and consultancies), are organizations whose primary asset is a highly educated professional workforce and whose outputs are intangible services encoded with complex knowledge. As a result, these organizations differ significantly from manufacturing firms in their organizational structures, employee composition, and decision-making processes. The most valuable asset of […]
Jim Craig gave the key note at the 2018 PDMA conference. He was the goalie of the Miracle on Ice hockey team. They beat the Russians in the Olympics in 1980. His talk was inspiring. Getting to the top and winning a gold medal is a great accomplishment. Winning as an underdog is even more special. […]
The third of the PDMA essentials was published at the PDMA 2018 conference. It addresses constrains in the new product development process. The context in which innovation projects are executed create constraints that make best practices ineffective. The book provides recommendations of how to address and overcome these constraints.
Helicopter parents mean well, they want to best for their kids. Meantime, their care is often suffocating from the child’s perspective. These children are deprived from the opportunity to try things themselves, to learn, and to fail. A counter movement promoting free-range parenting has emerged as a result. Parallels can be found in organizations, where […]
Recently, someone asked me to explain the difference between customer discovery and market research. I used Henry Ford’s famous example of “If I had asked people what they wanted, they would have said faster horses.” quote to explain the value of both approaches.
In his book The Innovation Biome, Dr Kumar Mehta sets out to debunk the myth that innovation is about the (1) Next, (2) Big, (3) Thing. It is not.