Time commitment as the scarcest resource

Professional service organizations (such as law firms, hospitals, and consultancies), are organizations whose primary asset is a highly educated professional workforce and whose outputs are intangible services encoded with complex knowledge. As a result, these organizations differ significantly from manufacturing firms in their organizational structures, employee composition, and decision-making processes.  The most valuable asset of […]

How a winning mindset can help you become a successful innovator

Jim Craig gave the key note at the 2018 PDMA conference. He was the goalie of the Miracle on Ice hockey team. They beat the Russians in the Olympics in 1980. His talk was inspiring. Getting to the top and winning a gold medal is a great accomplishment. Winning as an underdog is even more special. […]

Customer discovery versus market research

Recently, someone asked me to explain the difference between customer discovery and market research. I used Henry Ford’s famous example of “If I had asked people what they wanted, they would have said faster horses.” quote to explain the value of both approaches.

Making innovation and digital transformation activities pay off in service organizations

Digital transformation seems the new buzz word in organizations. No wonder, given what you can do for your clients, with all the computing power, data, analytics, artificial intelligence, and other new tools. While the opportunities seem unlimited, the reality is harsh. Forbes estimates that over $900 billion worth of spend on such initiatives will miss their mark; mismanagement […]

Integrating old and new business models

How do you integrate old and new business models and technologies into your existing services?  In this blog, I discuss several options and compare these with how architects revamp old buildings.

Innovation fears

CB Insights surveyed 677 corporation and released a report with interesting findings on the state of innovation in these organizations. From the report it seems that companies fear innovation and don’t walk the talk.