Creating something new, like a client portal, is not hard. Creating a client portal that your clients will use is much harder. Most difficult, is creating a client portal that your clients want and are willing to pay for. Take for example a company that wanted to develop a client portal as part of its […]
There were at least 1.3 million professional service firms in the US, who combined had in total annual revenues of $2.7 trillion dollars before the pandemic. In today’s world, to survive firms must be innovative. That is, develop services for new client segments, incorporate novel technologies, develop new service delivery models, etc. How can you […]
“We don’t put any bureaucratic tape around ideas”, “We give people the opportunity to take action”, “Anyone can bring up any idea in their BU or practice group”, sound like best practices for innovation to thrive. However, from our 20 years of research and experience, we know that is not how organizations should go about […]
I am not joking when I say that, pre-pandemic, the most common practice to provide support for innovation teams was to have a conversation over a cup of coffee. Checking in once every 2-3 months to ask how things are going certainly makes work fun. However, it is not a very scalable approach. It is […]