This case shows how a practicing attorney moved from hesitation to ownership—solving a real problem in her own work and triggering firm-wide adoption of Microsoft Teams in the process.
Note: This case is based on an ILTA podcast conversation and reflects work delivered with structured support and coaching, rather than a standalone technology rollout.
Most lawyers are enthusiastic about innovation projects, until they are put in charge. The toll it could take on their billable hours, the risk of attaching their reputation to an innovation project, and simply the work itself can all be overwhelming. For that reason, they usually prefer to let someone else to innovate for them.
In this ILTA podcast, Mayna Felix of RMS Advogados highlights how she, as a practicing attorney, was convinced to get involved in an innovation project, what support helped her succeed, and how she solved a real problem in her own work—benefiting the entire firm within four months.
Resulting in a win for Mayna and a win for RMS Advogados. She learned about the business of law and solved the communication challenge in her team, which subsequently led to the firm-wide adoption of Microsoft Teams.
This case illustrates a recurring pattern: when attorneys are supported to solve problems they actually experience, innovation stops feeling like extra work—and starts spreading naturally across the firm.