When you’re surrounded by people who share a passionate commitment around a common purpose, anything is possible. - Howard Schultz, Starbucks
What makes service organization different and what makes them excel?
The people that work there!
Innovating is no different. We help service organizations achieve their innovation and digital transformation goals by putting in place the appropriate processes, metrics, and training programs.
Make innovation work!
Based on extensive research we have created an innovation methodology that works for service organizations:
1. Understand the organizational context
All organizations are unique and have their own culture, risk tolerance, innovation goals, and innovation capabilities.
We help teams, innovation managers, and leadership understand what makes their organization unique and how they can leverage the strengths of, and overcome potential innovation challenges in, their organization.
2. Engage your employees
The main asset of service organizations are their people. Therefore, you cannot innovate without engaging your employees. They have unique insights in today's processes and client's needs.
We help you engage your employees in your innovation efforts in a manner that is rewarding for them and cost effective for the organization, by taking advantage of the fact that innovation offers great opportunities for learning and career development.
3. Deliver impactful outcomes
Only innovative solutions that get successfully implemented in practice can have impact.
We therefore help organizations to initiate innovation projects and make sure these initiatives result in outcomes that make a difference. That includes identifying and stopping less promising opportunities along the way, to save valuable time and resources.
4. Create an aligned portfolio
We ensure that the whole is greater than the sum of its parts. We achieve that through:
- Establishing an innovation pipeline that delivers.
- Identifying and weeding less promising initiatives based on data and in a timely manner.
- Ensuring that the portfolio of innovation projects is aligned with the organization's strategic goals.
- Fostering a pipeline with a healthy mix of first, second, and third horizon innovation projects.
5. Sustain momentum
Success breeds success. Build on the successes of your pioneering and established innovators. Use their stories as examples to inspire others to follow in their footsteps.
We help you access the data needed to optimize your innovation process. Expand your portfolio and innovation capabilities till you have the appropriate balance between current operations and innovation projects on the first, second, and third horizon.
When you have exhausted all possibilities remember this: you haven't - Thomas Edison
Whether you need to execute just one innovation project, need to establish an innovation process, want to engage your employees, are looking how to build a culture for innovation, or are trying to optimize the innovation output of your organization, we are here to help you reach your innovation goals.
We are looking forward to working with you and delivering innovation outcomes that are revenue-generating, contribute to the work pleasure of the engaged employees, and turn your clients into loyal fans.