100 customer interviews

Do 100 Customer Interviews Make Your Idea Better?

Absolutely! I had the pleasure to participate with the Bleed Freeze team in the NSF I-Corps program. The team did over 100 customer interviews, to finally nail the customer-value fit. The video shows their lessons learned from this experience.

Healthcare Quality Improvement

If you are not yet convinced that quality improvement is the responsibility of every healthcare provider, please watch the video created by IHI in collaboration with Dr. Mike Evans, Associate Professor of Family Medicine and Public Health at the University of Toronto.

A Medical Innovation Center for Every Health Care Center

Medical innovation centers are becoming increasingly popular, as a recent article in the Washington Post attests. Every health care center or system should have such a center, because it signals that the institute cares about, and works hard to provide better care for their patients. What does it take to ensure medical innovation centers contribute to improved patient care?

What Doctors Can Learn From Each Other

Different clinicians, in different hospitals produce different results on different procedures. Stefan Larsson looks at what happens when doctors measure and share their outcomes on hip replacement surgery, for example, to see which techniques are proving the most effective. Could health care get better — and cheaper — if doctors collect such data to learn from each other and innovate?