A workflow of the innovation process for new services

The workflow of the innovation process

What are the most important phases, activities, deliverables, and decision points in the innovation process for new services? This workflow gives you the overview. Below, I also address common failure points in this workflow and the associated problems, consequences, and solutions so you can avoid them.

5 Tips to make Artificial Intelligence (AI) work for you

Is your organization planning on enhancing your services with Artificial Intelligence (AI)? According to Forbes, 80% of enterprises are currently considering or exploring the opportunity. That seems an extremely high number to me, unless ‘considering’ also includes discussing the possibilities of AI at a happy hour on a Friday afternoon.

product vs service innovation

Why service innovation is not the same as product innovation

Obviously, a new service is not the same as a new product. Yet, explaining the difference between a product and a service is not always that straightforward. Does McDonald deliver services? Is AmazonWebServices a service organization? Nowadays, the distinction between services and products becomes more and more blurred. However, that does not make that service […]