Customer discovery versus market research

Recently, someone asked me to explain the difference between customer discovery and market research. I used Henry Ford’s famous example of “If I had asked people what they wanted, they would have said faster horses.” quote to explain the value of both approaches.

Has Digital Transformation always been about sifting data, strategy, and culture?

Last week, David Powell shared his concerns about my blog “Need new tactics”. He wondered whether the current hype is all that different. He shared with me his personal experience with digital transformation. Walk along through history and judge for yourself, has digital transformation always been just about sifting data?

Need new tactics?

Need new tactics to master the digital game? Are your services state of the art, yet, your clients are demanding faster, cheaper, and more data driven solutions? Wondering, how you are going to master digital transformation as a service organization and beat the technology firms that are vying for your clients?

Afraid of Taxi drivers?

Are you afraid of taxi drivers? What about their dirty cabs, the lack of clarity about the price, and their often lousy knowledge of the local roads and traffic? Why I ask? Taxi driver as a profession Being a taxi driver used to be a profession. In London for example, “taxi drivers go through stringent […]

What You Can Do With Technology

“Don’t ask what technology can do for you, but ask what you can do with technology.” This is the marketing slogan from Microsoft for their Artificial Intelligence platform. This commercial ends with the question: “You have the power of technology at your finger-tips. What will you do with it?”.  Technology at your finger-tips Indeed, you […]

The Data Does Not Work

Recently prof. Antoinette de Bont became full professor at the Erasmus University in the Netherlands. Part of the Dutch tradition is to give an ‘Oratie’ – a lecture to define your agenda and field of research as full professor at the University.

Healthcare disruption by tech giants and insurance companies?

On 02/10/2018 the Washington Post featured an interesting article “The tech industry thinks it is about to disrupt healthcare, don’t count on it“, by Carolyn Johnson. The article provides a unique insight in a failed high-tech healthcare solution intended to disrupt healthcare.

Learn what is coming in the future

Recently I had the pleasure to speak with Dennis Kennedy, the former Vice President and Senior Counsel at MasterCard, where he focused on information technology law. He is a well-known lawyer, author, blogger, speaker and podcaster who is considered among the most influential authority on the application of technology in the practice of law. He is widely-praised for […]

Meet your new colleague: ROSS

ROSS is the first artificially intelligent attorney and works for BakerHostetler. ROSS is a robot with powers of attorney. Based on IBM Watson technology, this robot serves as a legal researcher in BakerHostetler’s bankruptcy practice, where it will be responsible for sifting through thousands of legal documents.

Professional Service Innovation | Law practice innovation

Law and Technology | Evolutions and Revolutions

Last week, the Georgetown Law School hosted two very interested conferences related to innovation in law practice. One was about technology trends and the other about regulatory disruption in the legal market. Also want to get ahead of the pack?

FISHStep Second Edition

The law firm Fish & Richardson launched the second edition of the FISHstep program January 9th. FISHstep is designed to enable startup companies to protect their intellectual property early in their formation. Learn more and apply now (Deadline is February, 2 2015)